Thank you for choosing Sweet Limousine. These terms and conditions below apply to all reservations and are so that Sweet Limousine may continue offering its customers the highest-quality service with unsurpassed reliability.
If you have already received a reservation confirmation from Sweet Limousine, please review the information for accuracy and applicable terms and conditions.
Reservations may be booked 24 hours a day, 7 days a week and are subject to availability. Reservation details must be complete, including dates, times, pick up and drop off locations, and all related flight and travel information. For security purposes, please do not include in your reservation details credit card information.
All customers are required to complete and provide to Sweet Limousine a Credit Card Authorization Form. If vehicle passengers are minors, a completed Parental Consent Form is also required. A reservation is not considered finalized unless confirmation thereof is provided to you by Sweet Limousine. For all reservations, please refer to confirmation of reservation for the applicable cancellation and change terms. For online reservations, please call Sweet Limousine to ensure reservation has been received and will be confirmed.
Reservations, changes or cancellations may be made by calling Sweet Limousine at 310.858.0852*.
Rates and Billing
Reservations to / from public airports1 are billed at standard flat rates. All other reservations will be billed at hourly rates. Reservations billed at standard flat rates will be billed at an hourly rate as described in Wait Time terms herein. Published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.
Weekend, special period(2), specialty vehicles such as mini-bus, mini-coach, motor-coach, super-stretch SUV, and limo “party” bus reservations are subject to special terms such as minimum charter duration. Such terms may be provided by Sweet Limousine at time of request of reservation and upon confirmation of reservation.
All reservations that are billed on an hourly basis will be billed from the time the vehicle leaves the Sweet Limousine facility until the time it returns to the Sweet Limousine facility with a minimum of 30 minutes travel time each way.
Discounts may be applied to reservations and vary subject to level of usage.
In addition to the service fee, the following charges will be itemized on your billing statement, as applicable:
Standard Fees - calculated as a flat percentage of your base charge, and vary subject to level of usage:
· License Fee(3) (10%)
· Fuel Surcharge (7%)
· Administration Fee (8%)
· Travel Time(4)
· Tolls and Parking
· Airport and Regulatory Fees
· Damage Repair Fee(5)
· Cleaning Fee(6)
Such additional charges cannot be calculated prior to service and may not be included in any rate estimates provided by Sweet Limousine prior to billing.
Applicable taxes will be charged, as required.
All services rendered are billable and considered immediately payable.
A deposit of 50% of the estimated full fare7 is required upon confirmation of reservations unless stated otherwise in the Reservation Confirmation. This deposit will be refunded if and only if the reservation is cancelled in accordance to Cancellation and Changes terms herein.
Deposits are payable upon silent, verbal, or written acceptance of confirmation of reservation. Balance of estimated full fare7 is payable on date of scheduled service unless stated otherwise in the Reservation Confirmation.
Wait Time And Requested Stops
Flat-rate reservations may be billed at an hourly rate should non-airport wait time exceed 5 minutes.
Standard airport wait time for domestic flights is 45 minutes and 1:30 hours for international flights. Wait time exceeding standard airport wait times is subject to No-Show terms herein and may deem reservation billable at hourly rates.
During flat-rate reservations, requested on-route stops whose duration is not in excess of 15-minutes will be billed an additional flat fee. Flat-rate reservations will be billed at an hourly rate due to stops off-route and / or exceeding 15 minutes in duration.
Cancellations and Changes
To change or cancel a reservation, please call Sweet Limousine at 310.858.0852*.
The cancellation policy is dependent upon vehicle category and city and period of service. Special periods such as public holidays (i.e. New Year’s), annual award shows (i.e. Oscars), and annual school events (i.e. Prom) are subject to longer cancellation periods. Full fare7 will be billed for late cancellations or dismissal of vehicle. All cancellation periods are calculated using local time of pick up location.
For all reservations, please refer to confirmation of reservation for the applicable cancellation terms.
Sweet Limousine is not responsible for passenger flights, which are missed, cancelled, diverted, and delayed or service delayed or not rendered due to weather or other circumstances beyond its control. All reservations are subject to Wait Time terms herein.
Sweet Limousine does not guarantee vehicle availability or price for reservation changes. We will exact our best effort to fulfill client needs, in these instances, subject to wait time fees or late cancellations and re-bookings, without detriment to other reserved clients.
Full fare7 will be billed if you fail to meet chauffeur at the designated meeting area as agreed at time of booking of reservation. If you fail to meet chauffeur within 1 hour after pick up time, this will result in a no-show charge. Leaving your pick-up location without notifying Sweet Limousine will result in a no-show charge.
For airport pick-ups, please also refer to airport standard wait times as described in wait time terms herein.
If you experience difficulty locating your chauffeur, please call Sweet Limousine at 310.858.0852*.
All Sweet Limousine vehicles are strictly non-smoking. Sweet Limousine shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns. Sweet Limousine assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.
If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that Sweet Limousine deems valid, no refund of money will be made. Sweet Limousine reserves the right to refuse service as they deem appropriate.
Your use of Sweet Limousine’s services indicates your acceptance of these Terms and Conditions.
1 Some restrictions apply for selected U.S.A. public and all private airports.
2 Special periods include public holidays (i.e. New Year’s), annual events (i.e. Oscars), and annual school events (i.e. prom).
3 An industry-standard surcharge based upon various overhead expenses, some of which may not relate to your specific reservation.
4 All hourly-rate reservations are billed from the time the vehicle leaves the Sweet Limousine facility until the time it returns to the Sweet Limousine facility with a minimum of 30 minutes travel time each way.
5 Damage Repair Fee will be charged for the repair of the vehicle if there is any damage in excess of usual use and wear of the hired vehicle. Decision as to the unusual wear and use of the vehicle interior and its environs rests with Sweet Limousine, solely, and its experience as to general habitation of hired cars, and its decision may be final.
6 Cleaning Fee will be charged for the general cleaning of the vehicle if there is any debris in excess of usual remaining in the interior of the vehicle and its environs. This includes motion sickness. Decision as to the unusual debris in the vehicle interior and its environs rests with Sweet Limousine, solely, and its experience as to general habitation of hired cars, and its decision may be final.
7 Full fare includes service fee, travel time, gratuity, license fee, and fuel surcharge as explained in Rates and Billing terms herein.